1.Asmah was feeling tired working for a long hour flight from Canada to Kuala Lumpur. She wanted to have a good rest after the long hour flight. However, her supervisor requested her to replace one of her colleagues for a short trip from Kuala Lumpur to Penang. She had no choice but to replace her colleague.Even though she is feeling emotionally exhausted and tired she is still smiling and being courteous to the passengers. The Situation (in bold) experienced by Asmah isBESTdescribed as:

A. emotional labor.

B. positive affection.

C. organizational citizenship.

D. perceived behavioural control.

2.Sally has worked for many years at Metal Industries Incorporated. Over these years, she has performed just about every job there is to d.However, she prefers a work environment which is quiet and to be left alone. She lacks confidence and has a poor opinion of herself. Which personality traits best describe Sally?

A. Internal locus of control and poor self-concept

B. Introverted and low in self-esteem

C. Introverted and high self-esteem

D. High self-esteem and external locus of control

3.Darshini works for a travel agency. In the past few weeks, she has been assigned to accompany her client to travel across Europe. After her trip, she feels like taking a week break to relax and get a good rest. She knows that the company will understand her need for a break. Which of the following best represents Darshini's feeling?

A. Low employee engagement

B. Low job involvement

C. Low organizational commitment

D. High perceived organizational support

4.In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can d and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude beBESTdescribed?

A. Low job involvement

B. High positivity offset

C. High psychological empowerment

D. Low job satisfaction high positivity offset

5.Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario?

A. Positive component

B. Cognitive component

C. Affective component

D. Behavioral component

6.________ refers to evaluative statements or judgments concerning objects, people, or events.

A. Attitude

B. Behavior

C. Appearance

D. Demeanor

7.Mamod, Hanisah, Najib and Joyah are good friends, however their personalities are different. Darshini their supervisor often describes Mamod as excitability and sociability, he is more expressive and often gain energy in social situations.

On the other hand, Hanisah is easily irritated and often experience dramatic shifts in mood, Darshini feel that Hanisah should not be assigned to work at customer servicer counter due to her personality.

Joyah has better control of her work, she likes things to be well organized and planed, Darshini believe that Joyah is going to be successful at her work and has better chance for promotion.

Darshini plans to assign Najib to a special project department, She believes that Najib would be able to fit himself and perform well as he is a person that is more adaptable to change and has wide range of interests and imaginative.

As a supervisor her staff describes Darshini as compassionate and inclined to avoid conflict as she dislikes argument.

8.Based on Big Five Personality Model, identify each personality.

i.Mamod

ii. Hanisah

iii. Joyah

iv. Najib

v. Darshini

Based on the below excerpt, identify the correct answer

a. Adibah works as a receptionist at a fashion magazine. One morning, her boss walked into the office and yelled at her, telling her that the front office was a mess and she needs to clean it immediately. After her boss left the room, Adibah went to the front office and violently slammed the trash into the bin.

Based on the above, Adibah experiencing:

b. Aina is getting ready to work, she sat herself on the edge of her bed, she doesn't feel excited or happy about the day. she is not able to pin point the reason of her feeling.

Based on the above, Aina is experiencing:

• Words list
• Negative Moods
• Negative emotions

9.Kina is a journalist at Kembara Magazine. As an excellent journalist she believes hard work and good effort will help her getting a promotion. Kina consistently displays exemplary job performance, her write up often receives good review from readers and for the past three years her articles has won 'Best Tourism Article Award'. She feelcontent with herself and work.

Recently Kina's editor asked her to w an article on "10 must have beauty gadgets" for the companys' new magazine. She is a bit reluctant to w as she has no interest and knowledge on the topic. Her editor insisted her to w and promised her that he would not judge her performance based on the article.

Kina started to work on the article, she spent most of her time researching for information and finally she completes her task and submits the article to her editor.Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader and she was asked to rewrite the article.

A month after the incident, Kina applied for a position of senior journalist.She requested for recommendation from her editor, however, her editor refused to recommend her as her last article on "10 must have beauty gadgets" was not good. She is upset and dissatisfied with her editor. Days passes, with Kina feeling frustrated and demotivated. Kina has changed a lot and became passive and is often absent from work.

Based on the above excerpt, identify Kina's component of attitude:

a.As an excellent journalist she believes hard work and good effort will help her getting a promotion.

b.She is upset and dissatisfied with her editor. Days passes, with Kina feeling frustrated and demotivated.

c.Kina has change a lot she soon become passive and often absent from work.

Below is the possible response if Kina is dissatisfied with her Job, identify the right response base onthe exit-voice-loyalty-neglect theoretical model.

i. Kina is meeting her boss to hand over her resignation letter _____

ii. In a discussion with her boss, Kina make a comment and suggestion to her boss.

" I think it is not fair for you to evaluate my performance based only on one article, I have wrote ten other articles and five of it received highest rating from readers"____

iii. Kina decides to just be loyal and pray hard hoping for the condition improves___

iv. Kina often absent from work and she started to ignore all task assign to her.

• Words list
• Loyalty
• Voice
• Neglect
• Exit