1-Assess and describe the tactics managers can use for overcoming resistance to change.

2-Analyze and explain how managers motivate a diverse workforce toward common organizational goals. Evaluate and summarize the concept of motivation and compare the types of rewards that help drive workers to an outcome of high performance.

3-Most people are happier and healthier when they have positive feelings about their jobs and the organization for which they work. Evaluate and describe the relationship between job satisfaction and employee trust in management. Assess and discuss which factor has a greater influence on employee performance.

4-Analyze and describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

5-Identify and explain the four major activities that must occur in order for management by objectives (MBO) to be effective.

6-Assess and describe the three categories of managerial roles and explain how they differ