1.Because the United States has _____, it is appropriate to create leader development programs with a high degree of exposure to new and challenging situations. Select one: a. tolerance for ambiguity b. action-orientation c. high communication context d. low power distance

2. Which isnotan individual factor causing resistance to change? Select one: a. fear of unknown b. fear of failure c. previous experiences d. poor timing

3. _______ is change that occurs randomly and suddenly without the specific intention of addressing a problem. Select one: a. Planned b. Unplanned c. Revolutionary d. Evolutionary

4. Rachel has recently been promoted to team leader in the production department. Part of her job is to build models of the mechanical parts her team will use during the next shift. She is frustrated by her below-standard performance. She has asked for help and has observed others doing the task, but still she is slowing down production. This example reflects: Select one: a. lack of a willingness to learn b. inability to learn c. ineffective organizational culture d. insufficient development experiences

5. Explain the difference between the U.S. and Japan relative to the role of governmental organizations such as the Ministry of International Trade and Industry (MITI) in managing business change.

6. Kouzes and Posner believe that allbut oneof the following are essential in motivating and inspiring followers. Select one: a. setting clear standards b. being around followers c. telling storiesd. getting followers to adopt the leaders vision

7. When leading change, successful leaders emphasize teamwork. How is that different from the development of shared responsibility?

8. Organizations that rely too heavily on people with highly developed but narrow expertise who are celebrated and expected to provide answers experience: Select one: a. isolated jobs b. emphasis on events c. blaming others d. skilled incompetence

9. _____ refers to leader development programs that focus on information about content of leadership and fundamental concepts such as communication, feedback and contingent rewards. Select one: a. Basic knowledge b. Personal growth c. Skill development d. Creativity