1.Bossidy's plan to make AlliedSignal a distinctive, successful, premier global company is an example of which aspect of the five dimensions of leading and managing change model?

motivating change

creating a vision

developing political support

sustaining momentum

2.According to the drama triangle, one common characteristic of the rescuer role is __________.

aggressive behavior

refuses to say "no"

nonassertive behavior

initiates the attack

3.Which of the following is true regarding organizational structures?

strategy follows structure

structure follows strategy

structure and strategy are established simultaneously

strategy does not address structure

4.The executive team is typically made up of __________.

the CEO and CFO

investors

organizational senior managers

members of the leadership change team

5.According to the author, Ackerman and Anderson's road map is best regarded as __________.

a "thinking discipline"

a set of "hard and fast rules"

"set in stone"

a "prescription for success"

6.Interventions for large-scale organizational changes are best characterized as __________.

unplanned activities that decrease the organization's effectiveness

planned activities that decrease the organization's effectiveness

unplanned activities that increase the organization's effectiveness

planned activities that strive to increase the organization's effectiveness

7.Which CEO does the author cite as an example of a case in which a board of directors did not accept the strategy of its leader?

Larry Bossidy, at AlliedSignal

Alan Mulally, at Ford

Eric Schmidt, at Google

Leo Apotheker, at Hewlett-Packard

8.Thelowest position on both axes of the stakeholder matrix is characterized by low cooperation and low threat to change and is held by which of the following stakeholder types?

Supportive

mixed blessing

marginal

nonsupportive

9.Alan Mulally's strategy to turn Ford around was known as the __________, which was characterized by the mantra __________.

Way Out Plan; "Going Forward All the Time"

Way to Change Plan; "Expect the Very Best"

Way Back In Plan; "For Every Customer a Product"

Way Forward Plan; "One Team, One Plan, One Goal"

10.All of the following elements are part of an organization's vision EXCEPT __________

its mission

its enduring core values

its market share

its goals for the future