1.Brainstorm some ideas for implementing processes to inform staff of productivity and service improvements in your organisation.

2. Has your company or a company you have ever worked for managed change management in a positive way? What made it positive?

3. Has your company or a company you have worked for managed change in a negative way? What do you think the company did wrong? What could they have done to improve the way in which change was managed?

4. Discuss whether your organisation has a PMP or similar process in place. If so, is it beneficial to staff? If not, do you think it would be beneficial to have one in place? Why or why not?

5. Does your organisation have a record keeping procedure in place? If so, do you feel it is working well?

6. What records are you required to maintain for your organisation?

7. Can you think of a better way to keep accurate records?

8. Is your organisation using version control in managing records, reports and documents? If so, is it an efficient system?

9. If not, do you see the benefit in using such a system?