1-Differences between Public and Private enterprises Purpose, customers, criteria of success, accountabilities, focus of management Four Functions of Management: Planning, Organizing, Controlling, Leading Differences between managers and leaders Managers = what, Leaders = Who Worker Needs Maslow, Argyris, Hertzberg, Gallup

2-Important workplace legislation: Employment Standards Act, Workplace Health and Safety Act, Human Rights Code Collective Bargaining Follows a structured process that may end with a strike or lock out if agreement is not reached Key HR functions in government workplaces: Recruitment & Retention Performance Management Diversity, Equity and Inclusion Discipline & Dismissal

3-4 Communication flows - downward, lateral, upward, outward Goals of public communication: to inform, engage, encourage Many audiences for government communications Multiple possible channels Effective public communication: Have a plan Establish/maintain a brand identity Media management Engage the community Provide positive one on one experiences (customer service)

4-Land Use Planning - importance The Land Use Planning framework in Ontario flows from Provincial Legislation (Planning Act), to Provincial Policies such as More Homes Built Faster, to local Official Plans, to topic specific local plans, to land use controls (zoning) Municipal Financial management - redistribute resources, rather than profit driven Noncompetitive Primary revenue is taxation Operating vs Capital budget Budgets serve a past, present and future purpose Municipal budget process has several steps and begins many months in advance of projected approval