1.During the current year, Plainfield Manufacturing earned income of $845,000 from total sales of $9,350,000 and average capital assets of $13,500,000.

2.During the current year, Plainfield Manufacturing earned income of $845,000 from total sales of $9,350,000 and average capital assets of $13,500,000. Using the sales margin fromthe previous exercise, what is the total ROI for the company during the current year? What is the sales margin?

3. Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective.

A. Number of improved products

B. Time from packaging to delivery or display

C. Production costs

D. Number of customer suggestions

E Sales mix revenues

F. Number of repeat customers

4. Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective.

A. Employee satisfaction surveys

B. Units of waste per production process, uniformity of products and inventory control

C. Number of energy-efficient bulbs replaced

D. Management training course certificates awarded

E. Divisional profit

F.Number of customer referrals