1.Franchisees should obtain legal advice regarding such details as

a

Fair price for purchase of tied supplies of franchisor or right to buy elsewhere.

b

Calculation and timing of fees, royalties and extra management or advertising fees.

c

The right to grant a sub franchise.

d

Right to exclusive territory and right of first refusal for new franchises.

e

All of the above.

2.Which of the following statements is correct with respect to annual employee vacations?

a

The employer has the right to decide when the vacation would be offered.

b

An employee needs to have twelve consecutive months of employment to be eligible for vacation.

c

A qualifying employee is entitled to a minimum time of two weeks vacation.

d

An employee who qualifies must take the vacation in a two week block of time.

e

(A), (B) & (C)

3.An innkeeper clearly has the right to refuse accommodation to someone seeking a room when

a

Rooms are available but are being renovated.

b

Rooms are available but under repair.

c

No rooms are available.

d

(B) & (C)

e

(A), (B) & (C)

4.In the interests of protecting guests, the following controls on staff are recommended

a

Codes of conduct

b

Background checks

c

Regular supervision

d

All of the above

5.Legal title to mislaid property

a

Falls to the person who found it if the owner could not be located.

b

Passes to whoever claims it.

c

Stays with the original owner.

d

None of the above.

6.An express deposit

a

Is associated with guest property left in a hotel vault.

b

Is a deposit made in the express lane for guests checking out.

c

Is a deposit the guest intends to leave with the innkeeper who intends to receive it.

d

(A) & (C)

7.A travel agent may be sued for breach of contract or breach of duty of care if the consumer

a

Does not receive the services bargained for upon arrival at the travel destination.

b

Does not receive the duty of care expected of an agent to match services with the needs of the consumer.

c

Both (A) & (B)

d

None of the above

8.Which of the following questions isNOTpermitted during the hiring process?

a

Are you able to relocate?

b

Are you able to accept shift work or overtime?

c

Have you ever been convicted of a criminal offence for which you have not received a pardon?

d

Are you legally able to work in Canada?

e

All are permitted questions.

9.Types of hotel costs, which may not be recovered from a minor, include

a

Costs of the room itself

b

Cost of the in-room movies

c

Cost of items removed from the mini bar

d

(B) & (C)

10.A person who has been granted a liquor license may nevertheless have it suspended or revoked for

a

Selling alcohol to minors

b

Selling alcohol to someone who is intoxicated

c

Failing to post the license in a conspicuous place where an inspector or member of the public can see it

d

Failing to remit sales tax or selling illegal alcohol

e

All of the above.

11.The following items are fixtures:

a

Wall-to-wall carpeting

b

A rollaway dishwasher

c

A metal gardening shed without a foundation

d

(B) & (C)

e

None of the above