1.Frederic used to own the only pizza place in townuntil a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?

A.Wrongful interference

B.Unfair competition

C.Copyright infringement

D.Disparagement

2.Teddi and Myra are starting a floor tile business and want to be protected so that none of their personal assets will be at risk if the business fails. Which form of ownership should they pursue? A. General partnership

B.Sole proprietorship

C.LLC

D.Nonprofit corporation

3.Which of the following is a benefit of settling a case instead of going to trial: A. There is less predictability.

B.Settlements ensure a chance at appeal.

C.There will be a "guilty" and "not guilty" verdict.

D.Settlements are more private.

4.The litigation process begins when A. an appeal is considered.

B.the defendant files an answer with the court.

C.the parties reach a settlement.

D.the plaintiff files a complaint with the court.

5.Why might parties choose to use mediation to solve a dispute?

A.To avoid going to court

B.To spend more money

C.To do less work

D.To get a less personal result

6.When following directions, it is important to

A.understand the directions without assistance.

B.always follow a sequential order.

C.understand the difference between outcomes and tasks.

D.complete the required tasks as quickly as possible.

7.What should you do if you disagree with something that a speaker says? A. Leave the situation immediately.

B.Express your disagreement verbally so the speaker has a chance to reply.

C.Agree with the speaker anyway so you do not offend him/her.

D.Avoid negative body language.

8.Zack receives a question that he does not understand from a customer. Zack should A. paraphrase the question and repeat it back to the customer.

B.ignore the question and change the subject.

C.answer the question as best he can.

D.transfer the question to a colleague.

9.While reading over her writing, Danielle noticed that a sentence seemed out of place, so she moved it to a new paragraph. This is part of the __________ process.

A.revising

B.editing

C.studying

D.planning

10.One goal of analytical reports is to A. assess opportunities.

B.criticize decisions.

C.report progress.

D.request funding.

11.Effective headings in research reports are A. vague.

B.lengthy.

C.descriptive.

D.non-parallel.

12.A disadvantage of problem-solving in groups is that it A. takes more time.

B.decreases conformity.

C.decreases risk-taking.

D.hinders communication.

13.The way you follow up with a customer when showing a customer-service mindset will vary according to

A.the customer's level of frustration.

B.how much attention your supervisor paid to the customer.

C.how far away the customer is located.

D.the type of service you have provided the customer.

14.Handling customer complaints may allow a business to A. learn inside information about its competitors.

B.afford raises for all of its employees.

C.gather more accurate product and marketing information.

D.expand its facilities.

15.Scientists predict that there are billions of barrels of oil in Antarctica that cannot be accessed due to technological and financial constraints. This oil is not an economic good because it is not A. transferable.

B.useful.

C.tangible.

D.scarce.

16.Economics is the process of deciding how to obtain the greatest __________ from the least amount of resources.

A.capital goods

B.amount of wealth

C.opportunity cost

D.satisfaction

17.Which of the following is an example of a manufacturer: A. A boutique sells clothing to customers.

B.A store buys fabric from a factory.

C.A factory turns cotton into fabric.

D.A firm sells clothing to retailers.

18.The U.S. government sets aside some of its income from payroll taxes to fund Social Security, which is a program that aims to ensure that elderly and disabled people do not live in poverty. This is an example of

A.income tax.

B.a trust fund.

C.the national debt.

D.defense spending.

19.A large car manufacturer replaces workers with technologically advanced equipment that can do the same job faster and more efficiently. This method of operating or controlling a process is A. interdependency.

B.exchange.

C.division of labor.

D.automation.

20.Which of the following is an example of the political environment affecting world trade:

A.A country's interest rates go up, making it more difficult for people to buy houses.

B.A company in Canada is able to sell goods to customers in the United States via the Internet.

C.A country with a market economy has difficulty doing business in a communist country.

D.The same goods may be taxed differently in different states.

21.Aria is able to take initiative at work because she believes in herself and her abilities. She knows she can perform good job and help out her team. Aria shows A. creativity.

B.self-confidence.

C.alertness.

D.empathy.

22.Henry has a reputation at work for gossiping and sharing confidential information. Henry's behavior will likely result in

A.a raise.

B.a promotion.

C.lost trust.

D.an important new project.

23.Ava is proud of her culture, but she doesn't assume that other cultures are inferior to hers. She avoids showing

A.globalization.

B.cultural sensitivity.

C.ethnocentrism.

D.subcultures.

24.Milena disagrees with her coworker, but instead of pushing for her way or giving in to her coworker's wishes, she tries to find a win-win solution. Milena is displaying __________ behavior. A. passive

B.aggressive

C.assertive

D.disrespectful

25.Your school takes a vote to decide the theme of the next dance. Is this an example of consensus building?

A.No, consensus building involves minority rule.

B.No, consensus building is not voting.

C.Yes, consensus building is not about equal power.

D.Yes, consensus building involves majority rule.

26.Tarah uses nonverbal cues, paraphrasing, and questioning to let her coachee know that she's listening. What technique is Tarah using?

A.Constructive listening

B.Constructive criticism

C.Active criticism

D.Active listening

27.Which of the following forms of income would be considered unearned income:

A.A personal salary

B.Interest from a savings account

C.Tips from waiting tables D. Union strike benefits

28.Scarlet is setting her personal financial goals. What is the first step she should take to reaching her financial goals?

A.Prioritize her goals

B.Make a list of her goals

C.Evaluate her budget

D.Automate payments

29.Eito's credit report shows that his credit score has dropped over the past nine months. What is the most important thing Eito can do to improve his credit score?

A.Pay his bills by the date they are due

B.Apply for another credit card

C.Close all of his older credit cards

D.Increase the amount of money owed

30.Which division of the U.S. Securities and Exchange Commission (SEC) is responsible for ensuring publicly traded firms disclose the appropriate level of information to investors?

A.Trading and markets

B.Enforcement

C.Corporate finance

D.Investment management

31.If the cash from operating activities is consistently greater than the company's net income, the company's net earnings are of a(n) __________ quality.

A.high

B.low

C.moderate

D.excessive

32.Which of the following is a potential result of information overload:

A.Reduced costs

B.Enhanced decision making

C.Feelings of confidence D. Loss of knowledge

33.Javier's company uses a knowledge-management system. Because of it, he knows that an important client would like to choose from a greater selection of products. He offers the client a new and bigger product selection, including some products with a greater profit margin for the company. This example illustrates which influencing factor in knowledge management:

A.Turnover

B.Enhanced value

C.Globalization and competition

D.Innovation

34.Which of the following is an example of intellectual capital:

A.Office computers

B.Sales revenue

C.An employee's product knowledge

D.A company's stocks

35.Which of the following is a type of technology used to communicate knowledge in real time: A. RSS feeds

B.Wikis

C.Video conferencing D. Search

36.Katie was recently let go from her position but has an interview with a different company in the same industry. Katie should be careful to avoid A. violating a noncompete agreement.

B.inevitable disclosure.

C.discussing her former employer in any way.

D.protecting trade secrets.

37.Communities of practice benefit businesses by

A.adding value to an individual's professional life.

B.decreasing the learning curve for new employees.

C.reducing the need for knowledge in decision making.

D.increasing employee turnover rates.

38.Ralph hosts a video conference about a trade show he recently attended. Which of the following knowledge management processes is Ralph practicing:

A.Acquisition

B.Sharing

C.Creation

D.Refinement

39.Which of the following statements about customer satisfaction and customer loyalty is true: A. Companies have no control over customer loyalty or customer satisfaction.

B.The terms customer satisfaction and customer loyalty can be used interchangeably.

C.Customer satisfaction and customer loyalty are both examples of negative actions companies should avoid.

D.Customer loyalty refers to a customer's preference for a business.

40.In his outline, Kevin used the verbs "Search" and "Selecting" in different subheadings. What is the issue that he must fix?

A.Verbs should not be used in an outline.

B.His verbs are weak.

C.He should only use one verb throughout.

D.His outline isn't parallel.

41.Which of the following is an important question a business should ask itself about information

management:

A.Where and how should we store information?

B.What are the most efficient shipping methods?

C.Who are our most valuable employees?

D.How can we reach our customers more effectively?

42.Which of the following provides a connection to the larger Internet network in exchange for a fee: A. Internet Service Providers

B.Points of Presence

C.Network Access Points

D.Routers

43.Which of the following is a function of project management software:

A.Financial calculations

B.Scheduling

C.Storing client information

D.Creating visuals

44.Which of the following is an example of a database system:

A.Scheduling software

B.A chart reflecting sales revenue

C.A marketing report

D.A library catalog

45.Which of the following helps in the interpretation of mined data:

A.Visual representation

B.Databases

C.Spreadsheets

D.Clustering

46.In order for data change to be successful, an organization should A. have one employee capable of making the change.

B.be able to revert back to their old processes.

C.be aware of why the change is necessary.

D.enact changes whether or not everyone in the organization agrees.

47.Maggie owns an accounting firm and decides to maximize profit by reducing employee expenses. What disadvantage may this cause for Maggie's firm?

A.Higher cost of goods

B.Lower profits

C.Lower employee morale D. Higher training costs

48.If the Food and Drug Administration (FDA) increased requirements for food allergen awareness for all food workers, how would a restaurant's operations likely be affected?

A.Increased training time and costs

B.Faster food service

C.Increased margins and sales D. Higher employee retention

49.Clem's IT Shop wants to prevent hackers and viruses from gaining access to its computers. What is the best course of action for Clem's IT Shop to take?

A.Install a firewall on computers

B.Back up all data on hard drives

C.Restrict Internet access

D.Hire a security guard

50.Jerry's Chicken Shack's secret sauce has made the business very popular along the east coast. Other restaurants want the recipe so that they can steal some of Jerry's business. Jerry's secret sauce needs to be protected as a A. trademark.

B.patent.

C.copyright.

D.trade secret.

51.Marlena is feeling overwhelmed at work because she has so many different tasks to work on. Some are due the next day, while some are due over the next few weeks. What's the first thing she should do to figure out how her tasks should be prioritized?

A.Start anywheregetting something done is better than nothing.

B.Make a list of her tasks and determine what's most urgent.

C.Complete the easiest task first.

D.Ask her boss if she can delegate her work to someone else.

52.Alana and Mikey are working on a group project for school. On the day that the project is due, Mikey and Alana realize that they've both been working on the same task, and as a result half of their project isn't done. Their teamwork would most likely have benefited from more A. communication.

B.classroom instruction.

C.time.

D.money.

53.Hannah is working together with a team of employees on a new project. They want to work efficiently and make the project as cohesive as possible. Which of the following actions should they take: A. Allow everyone the freedom to choose their own goals.

B.Execute tasks individually and combine their work at the end.

C.Focus everyone on the same big-picture goal. D. Randomly assign tasks to each team member.

54.Charlotte is a manager who is delegating tasks to her employees. Which of the following things should she do to ensure that the tasks are completed correctly:

A.Watch her employees as they work to ensure things are done correctly.

B.Accept work she isn't fully satisfied with, as long as it's done.

C.Do the work herself if she is concerned that it will not be done properly.

D.Be specific about what tasks need to be done and when they are due.

55.You think that you and your coworkers could one's work in a more efficient manner, so you want to streamline your work processes. Which of the following actions should you take: A. Get input from employees above and below you.

B.devising a plan yourself and present it to everyone.

C.Take a big-picture view of the work.

D.Add more steps to your work process.

56.One way to ensure a good vendor/supplier relationship is to make sure your contract is clear for both parties. This will help you

A.separate the people from the company.

B.make your expectations known early.

C.understand that they have other customers.

D.learn the marketplace.

57.You have been asked to review your company's new purchasing process and report if it is effective. What is one of the most important performance measurements you should look at to assess the new process?

A.The price paid for a certain item

B.The employee turnover rate

C.The amount of money saved by the company

D.The amount of current inventory

58.The Busy Tots Company knows they will need to purchase widgets from Widgetly for the next 5 years and want to lock in negotiated prices for the widgets before actually purchasing them. Busy Tots would want to use a __________ purchase order.

A.standard

B.blanket

C.single-use D. regular

59.Jasmin Boutique, a perfume retailer, keeps a large supply of cleaning products, office supplies, and repair tools. These items are known as __________ inventory.

A.MRO

B.finished goods

C.work-in-process D. raw materials

60.You negotiate with a vendor to receive 2/10, net 30 terms. Your invoice amount is $100. This means you can pay

A.$2 on the 10^th day and $98 by the 30^th day.

B.$98 on the 10^th day or $100 by the 30^th day.

C.$20 by the 10^th day and $80 by the 30^th day.

D.$102 on the 10^th day or $110 on the 30^th day.

61.The three types of flows in supply chain management are material flow, information flow, and __________ flow.

A.supply

B.inventory

C.money D. distribution

62.Jackman Farms wants to get a clear picture of its industry and how the business is doing within it, both internally and externally. Which business analysis tool should the business use?

A.PESTEL analysis

B.Financial report

C.SWOT analysis D. Balance sheet

63.Every task in a business process should have defined roles and responsibilities, which can be documented in an ARCI matrix. ARCI stands for accountable, responsible, __________, and informed. A. constant

B.consulted

C.collaborative D. controlled

64.When bottlenecks in business processes develop that cause a company to miss deadlines and waste resources, an effective manager would most likely choose to A. redesign the business processes.

B.invest in quality control.

C.implement an employee incentive program.

D.speed up production.

65.One of the main external factors that may cause a firm to change its business processes is A. competition.

B.desire for growth.

C.low employee morale.

D.high operating costs.

66.Effective collaboration between supply chain partners will most likely result in A. longer lead times.

B.lower warehousing costs.

C.lower employee turnover.

D.higher inventory levels.

67.Sandra is a manager at a distribution plant. Lately, her customers have been complaining about timely deliveries. Which area of the business does Sandra need to focus on to ensure on-time delivery? A. The sales force

B.Inventory control

C.Supply chain management D. Production

68.Radio-frequency identification (RFID) technology is becoming more popular than barcodes in supply chain management because it does not require a direct line of sight, can be read at greater distances, and

A.has no chance of privacy problems.

B.is less expensive.

C.does not have reader collision concerns.

D.can be read much faster.

69.Supply chain network design improves service and reduces cost by aligning purchasing, production, warehousing, inventory, and A. the sales force.

B.marketing.

C.transportation.

D.promotion.

70.Longer supply lines, due to globalization, will most likely increase __________ for suppliers. A. product quality

B.speed

C.risk

D.visibility

71.The first step of protecting a business's digital assets is taking an inventory. This includes what information is on what media, where the information is located, and A. how the information will be used.

B.order of information importance.

C.costs associated with the information.

D.how the information is accessed.

72.Ariel runs a public relations office and keeps all of her clients' information on her company's server. What method can Ariel use to ensure the information is unreadable to unauthorized users?

A.Posting a security policy

B.Installing antivirus software

C.Creating strong passwords

D.Encrypting the information

73.Which of the following is true of goals:

A.They can be accomplished without planning.

B.They cannot change.

C.They are also known as wishes or dreams.

D.They can be short term or long term.

74.Kris needs to figure out how to deal with a problem coworker. Because Kris likes to deal with her issues in an orderly, logical way, she should use the __________ method of problem solving.

A.mind-mapping

B.intuitive

C.seven-step

D.reverse brainstorming

75.Which of the following can help a person to develop the skill of creativity:

A.Studying business in college

B.Adopting a positive attitude

C.Volunteering for team projects

D.Watching television

76.One thing all successful entrepreneurs have in common, regardless of industry, is A. athleticism.

B.passion.

C.closed-mindedness.

D.negativity.

77.Emilio works in office management. Which of the following would likely be one of his job responsibilities:

A.Creating a marketing plan for a new product

B.Packaging and distributing warehouse orders

C.Helping customers decide how to invest their money

D.Helping his office run faster and more efficiently

78.A project charter is important because it

A.prevents all future disagreements.

B.keeps everyone informed and organized.

C.limits the project manager's abilities.

D.allows a team to take shortcuts and save time.

79.Every task of a work breakdown structure should include A. phases.

B.deliverables.

C.stakeholders.

D.project scope statements.

80.Alicia is creating a resource that includes entries for each component of her work breakdown structure, including definitions, deliverables, associated activities, and milestones. Alicia is making a A. project charter.

B.scope statement.

C.resource breakdown structure.

D.work breakdown structure dictionary.

81.What is the purpose of key performance indicators (KPIs)?

A.To communicate the project plan to stakeholders

B.To eliminate risk

C.To change the project plan

D.To measure project progress

82.Which of the following is a part of managing a project team:

A.Boosting morale

B.Managing change

C.Preventing scope creep

D.Reporting to stakeholders

83.How can a project manager fast track a project?

A.Organize teams to run tasks concurrently

B.Refrain from making changes in order to stay on course

C.Add additional human resources

D.Increase managerial oversight

84.Which of the following is a process involved in closing a project:

A.Establishing a project charter

B.Transferring deliverables

C.Contracting suppliers

D.Managing changes

85.The cost of designing a reliable, durable product is a(n) __________ cost.

A.external failure

B.appraisal

C.internal failure D. prevention

86.A manufacturing company uses Six Sigma as a quality management framework. This means that the company

A.follows the plan-do-check-adjust approach.

B.produces only 3.4 defects per million parts.

C.uses an IT-oriented approach to quality management.

D.has created its own quality management framework.

87.Which of the following is true of breakthrough improvements: A. They lead to big gains.

B.They are usually predictable.

C.They are typically not dramatic.

D.They are gradual and constant.

88.A health food company claims that its products will cure many diseases, even though it has no evidence of this. When customers find out that the claim was a lie, the company suffers from a damaged reputation and many lawsuits. The company's __________ behavior exposed the company to risks.

A.profitable

B.ethical

C.moral

D.unethical

89.A company wants to be alerted to security breaches and other IT threats. What type of software should the company invest in?

A.Threat prediction

B.Word processing

C.Risk management

D.Presentation

90.Which of the following is a benefit of a captive insurance company:

A.Insuring risks that are otherwise difficult to insure

B.Higher insurance premiums

C.Higher taxes on previously uninsured risks

D.More difficulty obtaining insurance

91.An automobile manufacturer in Country A purchases parts from a factory in Country B. When Country B suffers a massive earthquake, the automobile manufacturer is forced to put production on hold until it can find another factory to supply the parts. What type of risk does this situation illustrate?

A.Employee

B.Environmental

C.Political

D.Health and safety

92.Planning is usually considered the primary function of management because

A.managers must address it before addressing the other management functions.

B.it generally costs more money than other management functions.

C.the other management functions do not need to be addressed as long as plans are made.

D.it is the only management function that does not require other employees.

93.After developing a plan for an advertising campaign, a manager is ready to delegate responsibilities to specific employees. Which management function should the manager focus on? A. Directing

B.Planning

C.Organizing

D.Controlling

94.Which staffing task involves selecting which job applicants to interview?

A.Determining need

B.Recruiting

C.Onboarding

D.Screening

95.A manager who is developing compensation plans may A. determine employee eligibility for benefits.

B.decide where and when training is best conducted.

C.extend a job offer with its specific terms and conditions.

D.negotiate with job candidates.

96.Rhys is a manager who wants to better motivate and communicate with his employees. Which management function should he focus on to achieve this goal?

A.Directing

B.Planning

C.Organizing

D.Controlling

97.Monica created and implemented a plan for an advertising campaign, and now she wants to know if the plan has been effective in reaching the goals she designed. Which managerial function should she focus on?

A.Directing

B.Planning

C.Controlling

D.Organizing

98.For successful innovation to occur, employees must be willing to __________ while developing ideas. A. operate solo

B.teach

C.avoid results D. learn

99.A company is changing over to a new operating system and wants all of its employees to successfully adjust to the change. What can the company do to get all of the employees on board? A. Let the employees know why the change is important after it has occurred.

B.Execute the change without telling employees to avoid confusing them.

C.Involve only high-ranking employeeslower level employees do not need to be aware of the change.

D.Explain to all employees why the change is needed and how it will help.

100.Many organizational changes fail because

A.big changes cannot be executed throughout entire companies.

B.companies do not properly execute the change-management lifecycle.

C.most people are resistant to change.

D.managers give their employees too much time to adjust to changes.