1-Frederick Taylor's ideas have little influence today since we have shifted from an economy based on manufacturing to one based on the provision of services.

True or False

2- Hochschild's "emotional labor" meant:

A- All of the choices are correct.

B- The need to induce or suppress feeling on the job.

C- The importance of being emotional when participating in manual labor.

D- The importance of crying on the job..

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