1.How can good communication skills assist in building effective workplace relationships? Give at least five ways.

2.(a) Why is it important to have a communication strategy or plan in a workplace? (twenty words)

(b) Why should consultation processes be included in a communication strategy? (twenty words)

3.(a) Why should you facilitate employees' contributions to consultation on work issues?

(b) What mechanisms can you use to gain feedback? List at least five (5) ways.

4.What are the sources of diversity in people in the workplace? (at least ten sources)

5(a) Discuss the benefits within a workplace of a diverse workforce (Approx. fifty words).

(b) What are the challenges of a diverse workplace?

(c) How would you promote workplace diversity to enhance the company's image and reputation? List at least three ways.

6.How can you adjust your interpersonal communication style to meet the organisation's cultural diversity? Give two examples

7.What are the factors that contribute towards a healthy workplace in which there is trust and confidence amongst colleagues and employees? List at least five factors.

8.(a) What is role modelling? Why is it important as a manager? (approx. two words)

(b)What characteristics and personality traits do you believe a manager should role model?

9.(b) Give some examples of networking opportunities you may participate in, in your current or future role/s?

10.You have started a business selling health and protein shakes. You want to increase sales of the product. Make a list of three (3) of the people or organisations you might network with to help you achieve these identifiable outcomes and describe the contribution that you feel each could make.

11.(a) Describe what is conflict in relation to conflict in the workplace?(approx. fifty words)

b.Give an example of a negative outcome of conflict.

12.For each of the following common causes of workplace conflict, briefly explain what it means and for each, give an example. (consider conflicts you have experience at work yourself)

Steps in process

Example

Conflict about data

Conflict about interests

Conflicts about values

Conflicts about organisational and team structures -

Conflicts about relationships

13.You are the owner of a fast food restaurant. You are experiencing a problem in the workplace: the people in the kitchen seem to be 'at war' with those serving customers. What would go into an action plan that you would develop as a manager to address this conflict?

14.(a) Briefly describe a model of conflict resolution and its effectiveness.A suggested model is the Thomas-Killman model of conflict resolution, however you may use your own based upon your own research.

(b) Describe a time when this model has been used effectively to resolve team conflict or where it could have been used to resolve team conflict. (explain deeply)

15.How can counselling assist co-workers to resolve their work difficulties. Describe at least three ways.

16.What are ethics? How are ethics different to legal obligations?explain

17.What are five relevant pieces of legislation, codes and regulations that impact upon managing effective relationships? Briefly describe them and outline their impact.

18.You have found that a number of employees are not adhering to the ethical values of the business. When you talk with them about this, you realise that either they are unaware that what they're doing is wrong or that that they have never seen the organisation's code of ethics.

Identify three (3) things you could do to make sure that the existing employees are aware of their ethical responsibilities.

19.Explain how systems, policies and procedures can support the development of effective work relationships, for each of the following:

Relationship aspects

How systems, policies and procedures can support these

(i) interpersonal styles

(ii) communication

(iii) cultural and social sensitivity

(iv) networking

(v) conflict resolution