1_How do information systems improve business processes?

A.Information systems improve the efficiency and/or effectiveness of business processes.

B.Information systems make business processes less expensive.

C.Information systems make business processes spanning many different functional areas easier to manage.

D.Information systems modernize business processes every two years.

E.Information systems help workers maintain independence as they fill customer orders.

2_Transaction processing systems (TPS) are information systems that ________.

A.are often not essential to the effectiveness of an organization

B.are not important to the operational managers of an organization

C.perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory

D.are unable to help with the organizational learning within a company

E.are often not essential to the efficiency of an organization

3_Vail Ski Resort implemented a decision support system (DSS) in order to ________.

A.make better decisions about how to target their marketing programs

B.deliver comprehensive information to senior executives via a digital dashboard

C.generate reports on its current performance

D.track its revenue and expenses

E.present senior managers with data of external events through a web portal

4__________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas.

A.Customer service applications (CSA)

B.Enterprise resource planning (ERP) systems

C.Human resource systems (HRS)

D.Data display systems (DDS)

E.Quality control applications (QCA)

5_Customer relationship management includes ________.

A.customer support applications

B.operations applications

C.human resources applications

D.manufacturing applications

E.accounting applications

6_Working together as a team to align a competitive strategy with the company's goals is an example of ________.

A.multiple resourcing

B.hourly assessment

C.collaboration

D.independent analyses

E.production working

7_A collaborative business culture is characterized by:

A.a command and control emphasis.

B.vertical communication channels.

C.few rewards for teamwork.

D.lower-level employees have no responsibility to improve processes.

E.reliance on teams of employees to achieve and implement the results.