1)How do you think most African Americans customers respond when being treated unfairly in a store; i.e., being passed over for service?

2)From a management perspective, if an African American customer were to complain to store management about disparate treatment by an employee, what would you suggest the management do to retain the customer?How should management respond to the employee?

3)If you were in a management position, what policies would you put in place to make sure all customers were treated equally and if there was a complaint, what policies would you have in place to address thosecomplaints?

NOTE:In answering these questions, in addition to your own thoughts, please refer to the subtopics Discrimination against Customers: Consumer Racial Profiling through Consumer/Customer Service Recommendations.