1.I need to make a blueprint, I need to lay out what I think are the details of the support process.

2.Then show the location of potential fail points and excessive wait times.

3. I should include all elements of the blueprint. I can use Microsoft Word or PowerPoint to draw or scan your blueprint in electronic form.

4.As I lay out the blueprint, I have to think about how I will measure the performance of this process. 5.What metrics (forms of measurement) can I use?

6.What will a specific number like customer's served or complaints resolved tell you?

7. Make a list of these metrics (two to five) and list them in a blank space of your chart or on a separate peice of paper if there isn't room on the chart.

The fictional company for this term is:Diets to You.

What information do I have to conclude in the diagram? Also, how can I use those information from the questions and construct a diagram?