1)Identify fundamental points for describing how to explain the overall purpose of coaching (50 words approx.)
2) What aspects of coaching and the coaching session should be described to the coachee to explain the overall purpose? (50 words approx.)
3)Describe a procedure for explaining and demonstrating specific skills (50 words approx.)
4) In what ways can you check learner understanding? (50 words approx.)
5)What are the benefits to advising organisational procedures when explaining and demonstrating skills? (50 words approx.)
6) What are the key skills and attributes involved in effective coaching communication? (30 words approx.)
7) In what ways can learning communication skills help you when coaching? (30 words approx.)
8)What methods can you use to check learner understanding?
(40 words approx.)
9) Give at least 3 examples of questions you can use to check colleague understanding
10) In what ways can you monitor the progress of new workplace skills? (40 words approx
11) In what ways can you provide supportive assistance to the learner? (40 words approx.)
12) What factors should you consider when discussing the results of monitoring with learners? (40 words approx.)
13)Provide brief details of human resource policies and procedures about the following: (150 words approx.)
a. Personal/carers leave and compassionate leave
b. Public holidays
c. Parental leave and related entitlements
d. Mandated breaks
e. Maximum allowed shift hours
f. Permanent or casual staff
g. Standard, overtime and penalty pay rates
h. Annual leave
i. Jury service.
14) Describe two different methods of establishing the hours worked by employees.
15)Explain the importance of maintaining staff rostering records. (50 words approx.)
16) Describe a minimum of two aspects of rostering of which you ought to monitor the effectiveness
17) Provide three examples of negative consequences resulting from understaffing
18) How could you alter rosters to reduce the levels of fatigue experienced by employees?
19) How could roster development processes be improved in order to reduce understaffing?
20)Describe the importance of each of the following tasks completed by supervisors and managers. Provide a specific example for each. (150 words approx.)
a. Decision making
b. Delegation of tasks
c. Monitoring performance
d. provision of feedback
e. motivation through recognition and rewards
f. Planning and organising

21)For each of the following information, explain why it is important for supervisors and managers to provide this to staff. (150 words approx.)
a. organisation performance
b. changes in organisational policies
c. marketing information and targets
d. overall organisational objectives
e. plans for new equipment
f. rationale for management decisions
g. technology updates
h. training developments

22)Explain the importance of the following in relation to being part of a work team. (150 words approx.)
a. adhering to policies and procedures
b. cooperative and open communication
c. understanding the nature and scope of work
d. forming relationships with others in the workplace and understanding interdependent areas of activity
e. understanding reporting requirements

23)Explain how each of the following can assist in developing individuals at work. (150 words approx.)
a. change in job responsibilities
b. external training and professional development
c. formal promotion
d. internal training and professional development
e. opportunity for greater autonomy or responsibility

24)Describe the key features of the following leadership styles: (100 words approx.)
a. Laissez-Faire
b. Autocratic
c. Democratic

25) Outline three principles of team work
26) Outline three characteristics of effective teams.
27)Outline three benefits of effective team work.
28) Explain three roles that a team member may assume within a team.
29) Explain three attributes needed of team members
30) Explain two different ways that a team can be organised
31) Outline three problems that can occur within a team
32) Explain how motivation assists in the management of individuals and teams at work. (40 words approx.)
33) Describe how each of the following recognition and rewards can assist with effective leadership of staff. (100 words approx.)
a. acknowledging individual good performance to the whole team
b. incentive initiatives
c. informal acknowledgement
d. presenting awards
e. written reports to management