1.If you were involved in a business dispute with a regular customer, what form of resolution would you want to use? Explain why.

(Hint: Discuss Litigation and each form of ADR. First Define Litigation. When would you prefer litigation and when would you try to avoid litigation. Explain how you cam to this conclusion. Next define each form of ADR, what are the pro and cons of each. Your conclusion is how you would want to resolve a business dispute and why.)

2.How can you improve your performance? (Note: nothing gets nothing.)