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1)Imagine that you are a retail manager during COVID19 epidemic, apply the 5 key problem-solving skills in retail management with examples on how can you

1)Imagine that you are a retail manager during COVID19 epidemic, apply the 5 key problem-solving skills in retail management with examples on how can you solve this issue.

2)Explain customer relationship management (CRM) and consideration for implementation (10 Marks), then imagine you are a manger of a retail store and apply these concepts during this COVID19 period?

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