1.In Learning from Experience: Howard Schultz, chairman and CEO of Starbucks believes that Starbuck's success is strongly influenced by the extent of its product line and that selling "just coffee" works.

True/False

2.The rewards that come with a job, such as a salary increase or even a job reprimand are types of

A. second-level outcomes.

B. first-level outcomes.

C. instrumentalities.

D. expectancies.

3.An assumption of the equity model is that relationships are exchange processes in which individuals make contributions and expect certain results.

True/ False

4.What approach to job enrichment has been most recently identified?

A. combining individual jobs into a formally recognized unit

B. delegating responsibilities and tasks to employees that were previously reserved for management

C. connecting employees to the people who benefit from their work

D. relocating employees to counteract inequities

5.Maria wants to book at least three more home parties because if she reaches her goal of ten parties, the company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?

A. instrumentality

B. extrinsic

C. intrinsic

D. expectancy