1.Research and gather current consumer protection laws that relate to customer service for the following areas of a business. For each area, discuss the purpose of the law, how it applies to providing good customer service, and outline the organisation's responsibilities in adhering to it.

Please refer to the following websites:

[1] https://www.accc.gov.au/consumers/consumer-rights-guarantees

[2] https://www.business.gov.au/news/policies-procedures-and-processes

Nominating and charging cancellation fees - link 1

Purpose of this law:

How it this law applied to increase customer service levels:

Outline the organisation's responsibilities in adhering to the law:

Providing information on potential price increases - link 1

Purpose of this law:

How it this law applied to increase customer service levels:

Outline the organisation's responsibilities in adhering to the law:

Providing refunds - link 1

Purpose of this law:

How it this law applied to increase customer service levels:

Outline the organisation's responsibilities in adhering to the law:

Supplying products as described or substituting suitable products when unable - link 1

Purpose of this law:

How it this law applied to increase customer service levels:

Outline the organisation's responsibilities in adhering to the law:

Formats for and content of policies and procedures - link 2

Purpose of this law:

How it this law applied to increase customer service levels:

Outline the organisation's responsibilities in adhering to the law: