1.Systems documentation is important in preserving the corporate memoryof the process. A representation of the system of interest and the entities that provide inputs to, or receive outputs from, the system of interest is referred to as a:

A.physical DFD.

B.systems flowchart.

C.context diagram.

D.logical DFD.

2.Most organisations have many transactions taking place with customers, suppliers and other stakeholders. Data redundancy occurs when:

A.we keep data that has not been used by an organisation for a number of years.

B.when we have the wrong information stored on a customer file.

C.emails are stored by an organisation for longer than six months.

D.the same data is stored in multiple locations.