1.The important processes in monitoring operational performance are:

A. Identify KPI's set at the development stage

B. Implement systems to measure and record data on performance

C. Compare actual performance to KPI's

D. Implement contingency plans to rectify poor performance

E. All of the above

2.Strategic versus operational planning, which statement is correct?

A. Strategic planning is the process of developing a mission and long-range objectives and operational planning consists of setting short-range objectives and determining how to pursue them

B. Strategic planning is set by upper managers and leaders while operational planning is set by middle and lower-level managers

C. Strategic planning involves mission and vision while operational planning is for carrying out the mission and vision

D. Management by objectives is only involved with strategic planning and the operational planning is the process of meeting the objectives at all levels of the organisations

3.The key information an operational plan needs is:

A. The strategies and actions

B. Time frames and communication plans

C. Resources and resource information

D. A Budget

E. Identification of responsibilities

F. Key performance indicators

G. Risk analysis and management with contingency planning

H. All of the above

4. Operational plans are generally set for:

A.Between three and five years

B. One year at a time

C. A few months at a time

D. None of the above

When implementing, the operational plan is used to:

A. Set standards

B.Form schedules

C.Secure resources

D. Report progress

E. All of the above