1.The series of steps a supervisor would utilize in responding to a recurring problem with employees is a:

a. procedure.

b. rule.

c. single-use plan.

d. mission statement.

2.Productivity, quality, and employee motivation can be increased by the following EXCEPT FOR:

a. giving employees a variety of activities.

b. allowing them to do a complete piece of work.

c. putting them together into teams.

d. dividing work into specific, repetitive tasks.