1.There are many situations that can develop into an undesirable outcome. Below I have listed unfortunate or mistaken events.Provide how you would rectify each situation.

What would you do? ............ (one mark each)

Situation

Your Recommendations

You are to send a package to a client; you do not have the correct postal code.

You sent out a parcel yesterday, you would like to see where it is.

You accidentally opened up a confidential envelope.

A letter arrived specifying it has an enclosure; however, it has no enclosure.

An envelope arrives that appears to have suspicious materials inside.

You cannot find a client's/patient's file.

You sent out a meeting invite with the wrong date.

You booked a meeting room that is too small.

You did not order enough food for luncheon meeting.

You cannot get the projector to work in the meeting room.

You overlooked inviting an attendee to the staff meeting,

You booked your manager a "basic economy" instead of first class.

You overlooked booking a car rental for your manager.

2. How much does $1000.00 Canadian currency convert to American dollars?

3.In addition to flying, a businessperson may also travel by _________ or _______________. (2 marks).

4.Can you look up a Postal Code using CanadaPost.ca? YES OR NO.

5.Can you track a parcel using CanadaPost.ca? YES OR NO.

6.Define the following Canada Post classifications: 2 marks . Priority^{tm, ,} Xpresspost.

7.A record is any type of ? . 1 mark.

8.What website is used to renew or apply for a new Passport?