1_Think of a time when you had a conflict in your personal or work life. This does not need to be a significant conflict; it may just be a simple situation where you are trying to be understood.

2_How would use "I" messages have made a difference in being understood? (Note: if you did use "I" letters in the situation, explain what you said.)

• What are the benefits of using "I" messages?
• Practice using "I" messages this weekwrite about the experience.