1.Understanding the objections to your ideas is essential if you are to overcome those objections.

True

False

2.Which of the following is true of good leaders?

(Good leaders spend more time in listening to others and getting to know their problems).(Good leaders believe that only certain people in the organization are worth listening to).(Good leaders show minimal involvement with the workforce).(All of the above).(None of the above.)

3.Which of the following best describes listening?

(Recognizing the source of the sounds)(Decoding and interpreting sounds correctly)(Perceiving sounds)(Focusing on the secondary meanings of words and sentences)(None of the above)

4.Acknowledgement responses help demonstrate active listening.

True

False

5.Which of the following is/are recommended for developing reader benefits?

(Keeping reader benefits specific)(Using just a sentence or two for less important benefits)(Linking each feature of a product or policy to the readers' needs)(Using the technique of psychological description)(All of the above)