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1-Using your own words, describe the difference between strategy and tactics. 2- Today car-buying customers can enter negotiation armed with accurate facts and figures about

1-Using your own words, describe the difference between strategy and tactics.

2- Today car-buying customers can enter negotiation armed with accurate facts and figures about a car. Describe how car buyers felt before the age of the Internet.

3- A key issue in perception and negotiation is framing. What is framing?

4-Define perception.

5- What is stereotyping?

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