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1.What are the three commonly held characteristics of the entrepreneur and why do they matter? 2.What is the difference between customer satisfaction and delight? What

1.What are the three commonly held characteristics of the entrepreneur and why do they matter?

2.What is the difference between customer satisfaction and delight? What do you consider the most important factor on the continuum?

3.What are the three dimensions of a support service climate?

4.In your opinion, what is the most fascinating trend in hospitality today?

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