1-When Adam instructs new employees on handling customer complaints, he motivates them to respond with patience and a positive attitude. Adam has effective _____ skills

A-Human

B-Intuitive

C-Visionary

D-Conceptual

2-_____ listening is the basis for effective communication.

A-Cynical

B-Nonverbal

C-Polite

D-Active

3-Which of the following illustrates a quality of a great leader?

A-Rafael empathizes with his employees.

B-Cynthia refrains from using her influence to attain new clients for her company.

C-Sarah refrains from using her power to direct the activities of her employees.

D-Jonathan displays a rigid style of work.

4-The employees of a bakery chain marched down the streets chanting slogans to protest the managements refusal to raise their wages. This is an example of _____.

A-Boycotting

B-Strike

C-Picketing

D-Lockout