1.When helping others to set SMART goals, managers should:

A.remove time constraints.

B.generalize the goals.

C.avoid modifying or updating original goals.

D.use intrinsic and extrinsic rewards.

2.The _____ phase marks the end of the introduction or "rollout" of the new system and starts the permanent implementation of the new system.

A.investigation

B.preparation

C.transition

D.implementation