1.Which is NOT included in a 5-S effort?

a.Sustain

b.Standardize

c.Sort

d.Secure

2.Which of the following tools best demonstrates that customer needs are not stable but continue to change over time?

a.QFD

b.Control chart

c.Kano model

d.Matrix diagram

3.Kaizen literally means

a.Nothing: it is an acronym for multiple improvement techniques

b.Just in time

c.Respect for people

d.Change for the better

4.What is the BEST control chart to use when you do NOT have a rational subgroup condition?

a.Np chart

b.U chart

c.XmR chart

d.P chart

5.Which of the following categories of customers should be selected for customer research?

a.Current customers only

b.Current customers and potential new customers only

c.Current customers and the competition's customers only

d.Current customers, former customers, and potential new customers

6.Data is supplied to you. You need to determine the central tendency of the data. Which measurement is the best choice to determine the central tendency in this case? Here is the data: 5, 7, 4, 5, 8, 87, 6,3,2,4,5,5,6,7,5, and 4. Caution: Look at the data carefully.

a.Mean

b.Sigma

c.Median

d.Standard deviation

7.A box plot is a(n) ____ number representation of data (excluding outliers).

a.8

b.7

c.6

d.5

8.An automobile manufacturer recalls 40,000 vehicles due to ignition failures. The result of this failure is that these vehicles fail to start. There are no other issues related to this defect. The primary customer is the recalled vehicle's owner. Which choice below best identifies the secondary (or indirect) customers impacted by this recall?

a.The service center at the dealer

b.Automobile insurance companies

c.The finance department at the dealer

d.Ignition part supplier

e.Dealer customer service

i.B and c only

ii.A and d only

iii.A, d, and e only

iv.A, b, c and d

9.Scatter plots/diagrams determine

a.Correlation and causation

b.Correlation only

c.Causation only

d.Linear-only correlations