1)Which of the following could be examples of controlsinan airline'sonline reservation system?(i)A message asking for confirmation of chosen flight dates,(ii) alink toaweb page of an affiliated car rental company,(iii) apage seeking confirmation of payment details, (iv)amessage informing the buyer thatnoflights are available at the chosen time,(v) apop-up screen which appears once the transactioniscompleted, containing the buyer'supdated frequent flyer points balance.

a- i ,ii, iii, iv

b- i ,ii, iii, v

c- i,iii, iv,v

d- i,iii, iv, v

2) The focus of the functional perspective of the organisationis on:

A. controlling the organisation so customers are satisfied.

B.ensuring the organisation can promptly respond to its operating environment.

C.controlling staff through specifically defined duties.

D.integrating the functional areas for efficient operations.

3)ERP:

A.improves the integration of enterprise-wide data.

B.provides tighter linkages between relevant modules such as marketing, sales, production, shipping, billing, accounts receivable and general ledger.

C.records and manages many different types of business transactions withinasingle integrated database.

D. allof the options are correct.

4) ERP systems will help an organisation improve its process design when:

A. the existing processisflawed and the strategy of the organisationisconsistent with the ERP approach.

B.the existing processisflawed and strategies are different to the ERP approach but the organisation can change to the ERP-defined process.

C.the existing processisold, having beeninplace for several years.

D.the processinthe ERP systemisdifferent from the existing process used by the organisation.

5)An example ofasuitable key performance indicator (KPI) for the objective of effectively conducting, recording and monitoring the sale of goods and servicesis:

A. sales returns.

B.aged accounts receivable reporting.

C.percentage of sales on back order.

D.customer complaints.

6)Inthe order goods stage of the expenditure cycle, which of the followingisdesigned to reduce the risk of collusion and fraud?

A.Purchase orders are raised only once each week.

B.The decision to purchase more goods or materialsismade by the purchasing officer.

C.The person who places ordersisdifferent from the one whoisresponsible for maintenance of the list of approved suppliers.

D.Purchase order forms are pre-numbered.

7)Which of the following technologies can be usedinthe general ledger and financial reporting cycle?

A. ERP.

B.XBRL and CRM.

C.XBRL and ERP.

D.XBRL.

8)During the general ledger and financial reporting cycle:

A. budgets are created and agreed upon.

B.transactional level dataisaccumulated, summarised, adjusted and reported to internal users.

C.transactional level dataisaccumulated, summarised, adjusted and reported to external users.

D. allof the options are correct.

9)Reporting salesinthe current period which have not yet shipped so that annual sales figures are inflatedisan exampleof:

A.inventory theft.

B.non-existent sales.

C.credit fraud.

D.non-existent customers.

10)Cybercrime can be definedas:

A.any crime thatiscommitted when people are not face-to-face.

B. acrime committed usingacomputer and or the internet.

C. afinancial crime committed usingacomputer and the internet.

D.none of the options are correct.