1.Which of the following key performance indicators are related to the Internal Business Perspective of the Balanced Scorecard?

A.Employee turnover.

B.Earnings per share.

C.Percentage of on-time deliveries.

D.Percentage of defects discovered during manufacturing.

E.All of the above are related to the Internal BusinessPerspective.

2.Decentralization can empower unit managers to make decisions,increasing their motivation and retention. True or false.

3.One of the advantages of decentralization is that the company will duplicate certain costs or assets.true or false

4.The balanced scorecard considers financial and operational measures.It was introduced by Robert Kaplan and David Norton in the early 1990s.

true or false