1.With the "new normal due to the pandemic, how should a brokerage business behave to manage its operations without compromising quality of services as well as safety of the employees? 2. Since the impact of COVID-19 is being felt globally across industries, how important it is for a brokerage business to understand how global manufacturers are managing through disruptions to their supply chains? Will this help businesses structure their own responses? 3. The coronavirus outbreak is causing widespread concern and economic hardship for consumers, businesses and communities across the globe. The situation is fast-moving, with widespread impacts in their operations notwithstanding the presence of continuity plan. Are these indications that generally BOC are not so good in crisis management and response? 4. For the October 2011 Licensure Examination for Customs Brokers, Tim Bhogus, a Customs Operations Officer I and a graduate of Master in Customs Administration in April, 2007 as well as Bachelor of Science of Commerce in 2003 is qualified to take the said examination for possessing the qualifications over and above the minimum requirements as set forth by law. Yes or No. Why?