1.You work for a software developing company (located in Kenya) as an information technology (IT) project manager. Your company has decided to outsource its help desk department to some other company based in china. The company you work for employs a customer-centric approach as a business strategy of delivering quality products and services to its clientele, spread across different countries.(20 marks)
a)In your capacity as the designated project manager, what measures will you put in place to ensure that the help desk delivers quality service to your wide base of clientele?

b)Describe the extent to which cost is likely to be a driving factor in your company`s realization/delivery of its desired level of quality service.