1.Your office has a strict policy with regard to release of information in health records, and despite a state statute allowing patients access to their records, the physicians you work for will not give patients their records. An obnoxious attorney storms into the office and demands access to your files. The patient has signed a release form. You are at the front desk and the office is full of patients. What do you do?

2.Your office has a relaxed policy with regard to the release of information in health records. A patient asks to see his record. You know that there is information in the record regarding telephone calls from the patient's relatives that would interfere with the family relationship. The physician is away for a week. How would you handle the matter?

3.A health record has been subpoenaed and a court order accompanies it. The physician has removed important parts of the record. You know that this information is missing. The office sends you to court as the keeper of the record. You must testify about the completeness of the record. What are you going to say?