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2) [10 points] A restaurant handles 500 customers every day. There are 5 opportunities for a service upset per customer on average. The restaurant is

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2) [10 points] A restaurant handles 500 customers every day. There are 5 opportunities for a service upset per customer on average. The restaurant is open on all seven days of a week. If the restaurant receives 10 complaints per week, what is the epmo measure? a) What is the epmo metric? b) What sigma level does it correspond to? (You may need to use the Excel template)

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