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2 (15 marks) Garvin (1988) discusses the evolution of quality concepts or philosophies as comprising of five stages. Identify these stages and establish their relevancy

2 (15 marks) Garvin (1988) discusses the evolution of quality concepts or philosophies as comprising of five stages. Identify these stages and establish their relevancy to your organisation today. - 3 marks will be awarded for theory for each stage. - 2 marks will be awarded for application for each stage

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