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2 2 : 4 6 EN ( US ) V ( ? ) table [ [ Month , Calls / Hr , table

22:46 EN (US)V(?)\table[[Month,Calls/Hr,\table[[CS],[Score]],\table[[Job],[Sat.]],Esc.,Res.],[1,12,135,88,84,7,86],[2,11,557,89,82,9,85],[3,13,550,86,88,11,90],[4,14,056,94,81,10,83],[5,10,552,85,90,13,92],[6,11,599,92,92,8,93]] Monthly Goals: Calls per Hour (Calls/Hr)13,500, Customer Service Score (CS Score)85, Job Satisfaction (Job Sat.)89, Escalations (Esc.)9, Resolutions (Res.)90 How does the average job satisfaction score compare to the goal? It is 5.6% lower than the goal It is 3.2% lower than the goal It is 2.8% higher than

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