$22$SOSWB $-$ Stellantis Operating Guidelines

$9$ of $10$

Reggie was commended for demonstrating the Customer Experience Excellence $($CXE$)$ behavior, Be Empathetic. This means that he

Select the correct answer from the list below.

took responsibility and ownership in all his customer interactions

demonstrated knowledge about all dealership products programs and services

had a positive, upbeat attitude and took genuine interest in his customer

understood his customer, listened closely and worked to meet the customer's needs