2) a. external audits are precisely the same as internal audits. true or false? b. in today's age of social media, organizations include resources such as YouTube and Twitter as part of their crisis management tool kit. true or false ? c. company's committed to quality goods and services would do well to strive for the Malcolm Baldridge National Quality Award as one of the benefits is free media attention. true or false? d. TQM managers dedicated to kaizen are never happy with the final outcome of a project. true or false ?