2. A manufacturing firm has had increased customer complaints about product quality. What questions should you ask to understand the problem? Select ALL that apply.

		What economic conditions are affecting production costs?
		What is it, specifically, that customers are complaining about?
		Is poor product quality the result of: Poor quality raw materials? Inadequate product specifications? If so, can they be altered to improve quality? Low employee morale? Changes in production procedures?
		Has anything happened to change product quality during the past few years?