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2. (a) What are the respective theoretical average flow times of a RUN, a RAP, a RAIN, and a RERUN? Assume that each request is

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2. (a) What are the respective theoretical average flow times of a RUN, a RAP, a RAIN, and a RERUN? Assume that each request is processed by only one staff member at a time, except for the underwriting step. (b) What is the average total turnaround time (TAT) of the requests during the second quarter of 19917 What percentage of the TAT is spent waiting? (c) What are the sources of variability in Fruitvale Branch? Enter your answer and supporting arguments for question 2 here. [10 points]

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