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2. Assess their current operating policies. In particular, determine the revenue net of commissions for each request relative to the processing time. 3. Using the

2. Assess their current operating policies. In particular, determine the revenue net of commissions for each request relative to the processing time.

3. Using the concepts learned in Class 5 and in the HBRarticle "Reengineering Work: Don't Automate, Obliterate," can you explain the causes of Fruitvale's turnaround time problems?

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