2 Background Bespoke Sustainable Products (BSP) sells bespoke locally made sustainable products. It is a well-established retail and e-commerce business with its Head Office on the Sunshine Coast and three satellite offices, one in each of the following cities: Melbourne, Sydney and Perth. Three further satellite offices are due to open shortly, one will be in Adelaide, another on the Gold Coast and the third in Hobart. A policy of BSP is to allow the business to grow organically and as a result each satellite office supports a small number of independently owned retail outlets. The retail outlets have access to stock levels and appropriate customer information. The Head Office occupies a suite of rooms across two floors in a multi-use building. Twenty- five full-time employees and five part-time employees work at this location. Whilst most staff work in open plan offices housing up to ten workstations, a small number of staff are allocated their own office. The staff at Head Office undertake all payroll activities and most administration, supply chain and customer support activities. Each satellite office is staffed by seven full-time employees and two part-time employees. Therefore, staff numbers will increase as new satellite offices are opened. Each