2. Capacity and Productivity Measurements are critical in Global Operations Management. Substantiate this through the following questions; (a) What is Productivity and what are its Three (3) Measurement types and why are these Three (3) Measures important? [5 Marks] (b) (i) Define Capacity as employed in the Global Operations Management by also stating the Formulae for the Three (3) types of Capacity considerations (ii) Briefly define and explain; Efficiency and Utilization and their importance in Global Operations Management. State the Formulae for Efficiency and Utilisation [10 Marks] (c) Define and briefly explain; Design Capacity, Effective Capacity and Actual Capacity as measures of performance in Global Operations Management, by also stating the Formulae for deducing the Three (3) Capacity types. What are Planned and Unplanned Losses as applied in Capacity planning for Operations and Processes and which Formulae could employ in trying to estimate them when called upon [10 Marks]