2. Cardinal Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and leaming and growth. Click the icon to view KPIs and comesponding data.) (Click the icon to view the specific objectives.) Read the requirement. Perspective: Objective KPI Financial: Cardinal Corporation Balanced Scorecard Report For Quarter Ended December 31 (1) (2) (6) (7) Customer: (11) Goal Goal Actual Achieved? (3) (4) (5) (8) (9) (10) (12) (13) (14) (15) (16) (17) (18) (19) (20) Internal business process: (21) (22) (26) (27) (23) (24) (25) (28) (29) (30) Learning and growth: (31) (32) (36) (33) (34) (35) (38) (39) (40) (37) 1: More Info Through its strategic management planning process, Cardinal Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase Return on Investment (ROI). 2. Increase plant safety. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Develop new core products. 6. Increase customer retention. 7. Increase gross margin. 8. Improve employee job satisfaction. 2: Data Table Cardinal Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cardinal Corporation has collected for the past quarter. 1 A KPI B C Goal Actual 2 Hours of employee training provided 2,250 2,425 3 Number of new core products 18.0 19 4 ROI 22% 24% 5 Employee turnover rate (# of employees leaving company+total # of employees) 6% 4% 6 Gross margin growth percentage 24% 29% 7 Number of repeat customers 99,000 103,000 8 Number of plant accidents 3 4 120,000 110,000 9 Number of customers 3: Requirement Prepare a balanced scorecard report for Cardinal Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress towards each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.) 0000 04 O Hours of employee training provided O Number of new core products O ROI O Employee turnover rate (# of employees leaving company total of employees) O Gross margin growth percentage Number of repeat customers Number of plant accidents O Number of customers 17 (3) 18.0 22% (4) O 110,000 (5) O 6% 120,000 (6) C 4% 04 No 24% 3 29% 2,425 Yes 99,000 2,250 103,000 24% 567 0000 Hours of employee training provided Number of new core products ROI Employee turnover rate (# of employees leaving company+total # of employees) Gross margin growth percentage Number of repeat customers Number of plant accidents Number of customers (7) O 00 (8) 67 6% 18.0 120,000 22% 110,000 (10) O (11) 04 4% 4 No 01 24% 3 29% 2,425 Yes 99,000 2,250 103,000 24% 123 (12) O 00000 Hours of employee training provided Number of new core products ROI Employee turnover rate (# of employees leaving company total # of employees) Gross margin growth percentage Number of repeat customers Number of plant accidents Number of customers 18.0 22% (14) O 120,000 4% 03 29% 2,250 (13) O (16) 0000 6% 24% 99,000 0000 599 6 OB 103,000 110,000 (15) O 4 2,425 24% O No O Yes 0000 (17) O Hours of employee training provided O Number of new core products ROL Employee turnover rate (# of employees leaving company total # of employees) O Gross margin growth percentage O Number of repeat customers Number of plant accidents Number of customers 000 (18) O 6% 24% 18.0 22% (19) O 120,000 03 99,000 2,250 0000 0 110,000 (20) 4% 4 29% 103,000 O 2.425 24% (21) O 4 1 2 3 Yes No (22) 23 000 Hours of employee training provided O Number of new core products OROI O Employee turnover rate (# of employees leaving company total # of employees) O Gross margin growth percentage O Number of repeat customers O Number of plant accidents Number of customers (23) O 18.0 22% (24) O 110,000 (25) O 6% 120,000 4% 4 24% 3 29% 2,425 000 No Yes 99,000 2,250 103,000 24% (26) 0000 (27) 00000 (28) Hours of employee training provided O Number of new core products OROI Employee turnover rate (# of employees leaving company total # of employees) Gross margin growth percentage Number of repeat customers Number of plant accidents Number of customers 18.0 O22% (29) 19 (30) (31) O 04 6% O 120,000 4% 04 No 24% 03 29% 2,425 Yes 02 99,000 2,250 103,000 24% 03 0000 (32) Hours of employee training provided O Number of new core products ROI Employee turnover rate (# of employees leaving company total # of employees) Gross margin growth percentage Number of repeat customers Number of plant accidents Number of customers (33) 18.0 22% (34) O 6% 120,000 24% 3 2,250 0000 110,000 (35) O 4% 4 29% 2.425 000 Yes No 103,000 24% 0000 8 (36) 99,000 0000 569 (37) Hours of employee training provided Number of new core products ROI Employee turnover rate (# of employees leaving company + total # of employees) Gross margin growth percentage Number of repeat customers Number of plant accidents Number of customers 00000 (38) 18.0 22% (39) 110,000 (40) 6% 120,000 4% 4 No 24% 3 29% 2,425 Yes 99,000 2,250 103,000 24%