$2.$ Communication and Management

Apply your knowledge regarding effective communication by managers to answer the following question.

You are a new manager, and you want to communicate as effectively as possible with your team. Which of the following actions are signs that you are becoming a master communicator?

When you meet with your team, you ask for and listen to their opinions before talking about your opinions.

Last week, at a company meeting, you presented an overview of a new compensation system. You couldn$$t understand why the senior managers were asking questions about basic mathematical details of the plan.

When you meet to ask a group of employees to change their behavior, you can express exactly what actions you want them to take before you allow them to talk.

When you run into an old friend, you immediately give that person a $15$minute overview of the work you are doing in your new job.

Read the following segments of a communication between two people, and answer the questions about the communication process.

FRANK $($THINKS TO HIMSELF$)$: I$$ve got to get Ed to do his work faster.

FRANK $($SAYS TO ED$)$: Ed$,$ let$$s meet in my office and go over your last project report.

In this first part of the communication, Frank$$s transition from thought to speech represents $.$

ED $($THINKS TO HIMSELF$)$: I$$ll bet Frank really liked my work!

After hearing what Frank said, Ed$$s thought represents $.$

ED $($SAYS TO FRANK$)$: Sure, Frank, what time is good for you?

This response by Ed represents

Breadloaf Bakery has recently invested in software to track sales across its five locations. The company prides itself on providing freshly baked goods, and this software upgrade is an attempt to better identify which items to bake at which times of the day. The managers of each location have been attending training on the new system, with Wayne, the manager of the downtown location, taking the following notes throughout the day:

Wayne$$s notes include details that pertain to the characteristics of useful information. His notes about there being a different customer base at the Main Street and Lincoln Avenue locations are in reference to the of information.