2. Complete the "What Do You Think Now?" Project 8.1 at the end of the chapter. Be sure to review and incorporate your responses from the above exercises throughout the week. Assume you are doing a classroom presentation on managing customer service. Reread your responses to the What Do you Think? Questions that you completed throughout this chapter. What are some service attitudes and practices that over time prepare you to become an effective customer service manager? What training or retraining can help a service professional to stay effective? What service and CST issues do you believe are the most challenging to manage? Which communication skills should customer service managers demonstrate