2. Consider a process with only one activity, and the processing time is 4 minutes. If the cycle time is 6 minutes, what is the demand rate?

a.10 customers/hour

b. 18 customers/hour

c. 12 customers/hour

d. 15 customers/hour

3. Students go through a three-step process to obtain their ID cards. They will spend 2 minutes at the (only one) registration desk first. After that, they will visit one of the two stations to take their pictures, which takes 5 minutes on average. Finally, four machines print ID cards, and it takes 8 minutes for a machine to print a card. If 30 students arrive at the ID card station per hour, how many students can the process serve per hour?

a.21

b.24

c.27

d.30

4.On January 11th, thousands of flights were delayed due to the outage of the Federal Aviation Administration System. This is an example of _________ __________ variability

a. Unpredictable; supply

b. Unpredictable; demand

c. Predictable ; demand

d. Predictable ; supply

5. Blue Nile is an online jewelry seller offering a great variety of diamonds and rings at a relatively low price. It also offers free delivery, and the products can usually be delivered in 1 to 2 weeks. Which component of the customer's utility is not addressed in the description?

a. Performance

b. Fit

c. Price

d. Location

6. call center has 15 workers to serve customers. It takes a worker 18 minutes to complete serving a customer. What is the capacity of the call center for an 8-hour workday?

a		600 customers
b		300 customers
c		400 customers
d		500 customers

7.Which of the following is NOT an example of waste as one of the system inhibitors?

a. Some airline tickets are not sold before the flight.

b. A chef burns the food and has to redo a meal for the customer.

c. MTA introduces OMNY as a contactless fare payment system but also keeps the old payment system.

d. A PC company orders more chips while its demand is declining.

Please answer completely. Thank You!