2. Deciding on the selection criteria of insourcing and outsourcing is very important in ensuring that maintenance management is carried out at a reasonable cost and ensuring that the quality of maintenance achieves the set KPIs. (a) Discuss the need for selection criteria for insourcing and outsourcing. (6) (b) Difference between Low Priority Maintenance Work and High Priority Maintenance Work. The answers given should be related to the frozen food manufacturing industry (14) (Total / Jumlah: 20) PART A/BAHAGIAN A INSTRUCTIONS/ARAHAN Part A contains THREE questions. Answer TWO. Bahagian A mengandungi TIGA soalan. Jawab DUA. QUESTION/SOALAN MARKS/MARKAH I. In most organisations, maintenance is not a top priority and in most cases, the maintenance division bears the brunt when something goes wrong in the organisation such as loss of production and revenue. (a) Differentiate between maintenance and maintenance management. (b) As a maintenance manager, give your views on the importance of maintenance management in improving facility performance and in turn improving business viability (5) (15) (Total / Jumlah: 20) 0 ||| =